FAQs around payments, Stripe, & PayPal
I already connected a payout method a while ago, why is it asking me to reconnect?
For users that have already connected a payout method prior to November 15 2022, you will be asked to reconnect your Stripe and/or PayPal account. This is because there are fundamental changes being made to the way payouts work to enable more powerful commerce features in the future.
Previously, all Jemi users were able to receive payments even before connecting a payout method. Moving forward, users will have to connect a payout method before being able to receive payments.
Your customers will have the option to checkout via PayPal only if you've connected a PayPal account. Additionally, your customers will only have the option to checkout via credit & debit card only if you've connected a Stripe account.
We're making this change for following reasons:
- Soon, you'll be able to change your store's currency (coming soon)
- You'll have more visibility on your payout status
- You'll be able to refund orders easily
- You'll have lower fees for foreign transactions
Connecting to both PayPal and Stripe will give you the most flexibility in receiving payments from your customers.
What are Jemi's transaction fees?
Jemi charges different commerce transaction fees depending on your billing plan. Please note that Stripe and PayPal also have their own payment processing fees.
What payment methods can I accept through Stripe?
You can accept these cards through our Stripe integration:
- Visa (credit and debit cards)
- MasterCard (credit and debit cards)
- American Express
- Discover (US merchants only)
How does Stripe process payments?
Stripe processes all transactions for you. After you connect a Stripe account, you can accept payments immediately.
All funds are added to your bank account based on the schedule shown in your Stripe dashboard. To see how payment information displays in your Stripe dashboard, you can visit Stripe's documentation.
How does Stripe transfer money to my account?
Stripe adds funds to your bank account on the fastest payout plan available. You can learn more by visiting Stripe's documentation on payouts.
Do I need a Stripe account to set up an online store on Jemi?
No. You can connect a PayPal Business account and let customers check out using PayPal only.
Is Stripe secure?
Yes. Learn more about Stripe's security practices.
How does Stripe handle disputes?
You can learn how Stripe handles disputes by visiting their documentation.
Are there limits to what I can sell with Stripe?
Yes. Ensure that you’re not selling any goods or services that are on Stripe’s list of Prohibited businesses. Learn why Stripe prohibits certain businesses.
What are Stripe's processing fees?
Stripe’s processing fees vary by country. Visit Stripe’s pricing page for details.
Do my customers need a PayPal account to check out?
Yes. To pay with PayPal, your customer(s) must have a Personal PayPal account.
Can I accept credit or debit cards through PayPal?
Customers checking out with PayPal can use credit or debit cards saved to their PayPal account.
To let customers enter credit or debit card information directly at checkout, and not through PayPal, you'll have to connect your website to Stripe.
Can I accept credit cards, debit cards and PayPal?
Yes. Connect a Stripe account and a PayPal account to accept credit card, debit card, and PayPal payments.
Do I have to accept PayPal to set up an online store?
No. You can connect a Stripe account and accept credit cards & debit cards without accepting PayPal.
Is PayPal secure?
PayPal meets stringent industry standards for security. You can learn more about PayPal's secure infrastructure.
How does PayPal handle disputes?
To learn how PayPal handles disputes, visit their documentation.
Are there limits to what I can sell with PayPal?
You’ll be required to comply with PayPal’s Acceptable Use guidelines.
What are PayPal's processing fees?
PayPal’s processing fees may vary by location. Visit PayPal’s documentation for details.
How do I transfer funds out of my PayPal account?
Payments on PayPal remain in your account until you transfer them to a bank account. To learn more on how to transfer your funds, visit their documentation.
If I refund an order, will PayPal refund their processing fee?
If you refund an order, PayPal will refund the full variable transaction fee, but not the fixed portion of the fee.
For example, if your fee is 3.49% + a fixed fee of $0.49 per transaction, PayPal withholds $0.49.
I see a "Payments have not been configured for this store" message. What do I do?
If you're seeing this message on your store, it means that your store has not set up its payout method(s). To receive orders, you'll have to connect to Stripe, PayPal, or both depending on your goals. Learn more here: https://help.jemi.so/article/40-how-payments-and-payouts-work-on-jemi-updated-nov-2022